1. Overview & Scope
iQuipe Digital ("iQuipe", "we", "us", or "our") operates high-performance cloud infrastructure, developer APIs, managed database services, and web portals accessible via iquipedigital.com and connected subdomains.
This Privacy Policy explains our practices regarding the collection, processing, transfer, and safeguarding of personal data and developer telemetry across all platforms operated under the iQuipe Digital ecosystem.
We do not sell your personal data or application database contents to any third parties.
2. Information We Collect
We collect information necessary to deliver, secure, and bill for our services:
A. Information You Provide Directly
- Account Details: Name, email address, phone number, organization name, and billing details.
- Authentication Credentials: API keys, SSH public keys, and multi-factor authentication tokens.
- Communications: Inquiries submitted through our Support ticketing system, live chat, or email correspondence.
B. Technical & Telemetry Information
- Server & Network Telemetry: Bandwidth usage, CPU/RAM utilization metrics, IP addresses, browser types, and HTTP request headers.
- API Request Logs: Request timestamps, response status codes, endpoint routes, and latency metrics for diagnostic and rate-limiting purposes.
3. How We Use Information
We use the data collected for the following legitimate purposes:
- Provisioning and maintaining Virtual Machines, Managed Databases, Object Storage, and API endpoints.
- Processing monthly and on-demand billing in Ghana Cedis (₵) and supported currencies.
- Defending against DDoS attacks, brute-force intrusions, and API abuse.
- Delivering real-time platform status alerts, SLA notifications, and essential security patches.
- Continuously optimizing edge routing and decreasing cloud network latency.
4. Data Protection & Security
We enforce multi-layered enterprise security protocols across our global edge nodes and data centers:
- Encryption in Transit: All web, API, and cloud dashboard traffic is enforced via TLS 1.3 encryption.
- Encryption at Rest: Cloud volumes, database backups, and object storage buckets leverage AES-256 bit encryption standards.
- Isolation: Customer VM instances and database clusters are fully isolated using hardened kernel virtualisation (KVM) and virtual private networks.
- Access Controls: Strict role-based access control (RBAC) and least-privilege principles govern all internal engineering access.
5. Data Retention & Deletion
We retain user data for the duration of your active subscription. Upon account termination:
- Virtual machine disk images and transient caching nodes are securely wiped within 7 days.
- Automated database backups are purged according to your selected backup retention schedule (maximum 30 days).
- Financial transaction records are retained as required under applicable statutory and accounting regulations.
7. Third-Party Services
In order to deliver seamless cloud infrastructure and payment processing, we partner with trusted infrastructure and payment gateway providers that adhere to rigorous data protection standards (PCI-DSS Level 1, ISO 27001).
8. Your Data Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a structured copy of your personal data held in our systems.
- Rectification: Request correction of inaccurate account or contact data.
- Erasure: Request deletion of your account and associated personal data ("Right to be Forgotten").
- Portability: Export your database backups and object storage assets at any time via standard S3 and database dump tools.
9. Contact & Inquiries
If you have questions or concerns regarding our Privacy Policy or data security practices, please reach out to our Data Protection & Compliance team:
- Email: privacy@iquipedigital.com
- Phone: +233 548 263 738
- Support Portal: iquipedigital.com/?page=support